Air Display Symptom- 'No Change After Selecting Device'

Select Device but Nothing Changes
You can see your iOS device listed after clicking the Air Display icon on your computer, but nothing changes on the device screen after being selected.

Windows:
1. Go to the Air Display system tray icon and choose About...
2. In the window that comes up double-click the computer monitor in the image (not the iPad screen) and then click OK to close the window.
3. Exit Air Display on your PC and relaunch it.
4. Try to connect again

If you get an error message regarding your IP address, then you will need to change the DNS servers on your PC (in both your wired and wireless configurations if necessary) to Google's Public DNS servers. Here's a link with instructions on how to do this, http://code.google.com/speed/public-dns/docs/using.html

If you don’t get an error message then try going through our troubleshooting tips outlined here, http://avatron.com/forums/read.php?46,12002

Mac:
1. On your Mac go to System Preferences>Air Display and select your device again from there.
2. If you get an error message regarding UDP packets, go to your iPad and remove Air Display from being backgrounded on it following these steps:

• From the Home screen, double-click the Home button to display recently used apps.
• Tap and hold the app until a red minus appears. Tap the red minus to quit the app.
• Tap on the Home screen, above, to return.

3. Re-open Air Display on your device and try to connect again
4. If that doesn’t work go to System Preferences>Security and try disabling the Mac firewall

If the above still fails, try going through our other troubleshooting tips outlined here, http://avatron.com/forums/read.php?46,11514

To Learn more about the Back-grounding feature please see this helpful Apple Support page: http://support.apple.com/kb/HT4211



Edited 6 time(s). Last edit at 09/28/2011 10:06PM by Lizen.