Everydisk was a Kickstarter project. With the help of our generous backers, we delivered a service named Air Connect for Mac that provided full, direct access to all your computers from anywhere on the Web, allowing you to keep your data on machines you control. We kept Air Connect going for a couple of years, but unfortunately, we had to End-Of-Life Air Connect in 2016.
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For best results, let us know which app you are using, and on what platform (and version). If there is host software involved, let us know which operating system (and version) is on your host computer. The more details you provide, the more effectively we can resolve the issue. If attaching a screen shot might help, please do.