“You have a bunch of different options to turn your iPad into a second display, but we prefer Air Display as the easiest option.”
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For best results, let us know which app you are using, and on what platform (and version). If there is host software involved, let us know which operating system (and version) is on your host computer. The more details you provide, the more effectively we can resolve the issue. If attaching a screen shot might help, please do.